Line Operations Service
Ensure Smooth Operations of All Your Access Lines
Line Operations Service
ISP outages happen, no matter how many ISPs you have, or who they are. The urgency is to get your network running smoothly again and continue managing those ISP lines in spite of outages.
This entails keeping tabs on your ISPs around the clock – not only during scheduled downtimes, but also having a process for incidents and taking care of monitoring that stretches across all your sites, and keeps you notified.
Line Operations Service goes beyond monitoring. As well as ensuring reliable 24×7 access line observability, our team will partner with you to triage connectivity issues. You will also receive connectivity notifications throughout the incident and get real-time visibility into bandwidth usage, including actionable analytics.
Components
Beyond Monitoring
Observability of all access lines from the customer portal. Information of planned ISP downtime or maintenance.
Notification and Response
Isolation and notification of any event that causes an outage of the end-user service. Tracking of ISP outages until resolution.
Analytics and Optimization
Real-time statistics in the customer portal of how much bandwidth is being used. Tracking of ISP-related issues and sharing of information.
HOW IT WORKS
In general, all communication with the ISPs is handled by Open Systems. This includes, for example, notifications about maintenance or planned downtime.
For access lines with Line Operations Service, our engineers immediately act on ISP outages or problems.
Here’s how we do it:
- The on-site situation is clarified with your local contacts. This includes checking physical equipment such as cabling, modem, and power supply.
- We then contact the ISP, open a ticket with them and track the issue until it is solved. Particularly in the case of complete outages, this also includes finding interim solutions.
- For complex connectivity challenges, including packet loss, jitter, peering incidents, routing issues, and more, we collect all relevant information and provide guidance on work with the ISP.
Benefits of Line Operations Service
Enjoy a Single Point of Contact
Eliminate the complexity of operating connectivity across cities, regions, and continents to ensure smooth operations.
Continuous Monitoring and Alerting
Benefit from continuous monitoring, incident alerting and real-time visibility of all your access lines.
Flexibility without Complexity
Get tailored and flexible connectivity without the management overhead, thus avoiding increased complexity and reduced agility.
Leave Complexity
Behind
To learn how Open Systems SASE Experience can benefit your organization, talk to a specialist today.
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