Line operations service.
Ensure smooth operations of all your access lines.
Beyond monitoring, to resolution.
ISP outages happen, no matter how many ISPs you have or who they are. The urgency is to get your network running smoothly again and keep managing those lines despite outages.
That means keeping tabs on your ISPs around the clock, not only during scheduled downtimes, but also with a process for incidents and monitoring that stretches across all your sites and keeps you notified.
Line Operations Service goes beyond monitoring. As well as reliable 24/7 access-line observability, our team partners with you to triage connectivity issues. You receive notifications throughout an incident and get real-time visibility into bandwidth usage, with actionable analytics.
Watch, notify and optimize.
Beyond monitoring
Observability of all access lines from the customer portal, plus information on planned ISP downtime or maintenance.
Notification and response
Isolation and notification of any event that causes an outage of the end-user service, and tracking of ISP outages until resolution.
Analytics and optimization
Real-time statistics in the customer portal on how much bandwidth is being used, with tracking of ISP-related issues and sharing of information.
We handle the ISP, end to end.
In general, all communication with the ISPs is handled by Open Systems, including notifications about maintenance or planned downtime. For access lines with Line Operations Service, our engineers act immediately on ISP outages or problems:
- We clarify the on-site situation with your local contacts, including physical equipment such as cabling, modem and power supply
- We contact the ISP, open a ticket and track the issue until it is solved, including interim solutions for complete outages
- For complex challenges like packet loss, jitter, peering incidents and routing issues, we collect all relevant information and guide the work with the ISP
What you get.
A single point of contact
Eliminate the complexity of operating connectivity across cities, regions and continents, for smooth operations.
Continuous monitoring and alerting
Benefit from continuous monitoring, incident alerting and real-time visibility of all your access lines.
Flexibility without complexity
Get tailored, flexible connectivity without the management overhead, avoiding added complexity and reduced agility.
Go deeper.
Mission Control: we never quit on our customers
How our operations team stays with an incident until it is solved.
Read the blog →
4 smart ways to maximize application performance and availability
A short guide to getting more from your network.
Download →
GEA
How GEA transformed its global network with Open Systems.
Learn more →Leave complexity behind.
See how Open Systems runs line operations as part of the full SASE Experience. Talk to a specialist.
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