SWISS POST GROUP · SOVEREIGN BY DESIGN
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Operating Models

Three ways to run it. You choose.

Keep full control, accelerate it with AI, or have us run it. One accountable vendor across all three, and you can move between them as you grow.

One platform · three operating models

One platform.
Your level of control.

Keep full control, accelerate it with AI, or have us run it. One accountable vendor across all three. Hover a tier to open it; the bar shows how the operating model shifts.

Operating model, left to rightTwo live, one rolling out
Self-operatedYou run it. We provide the platform.
AI-operatedAI runs it, you keep approval.
Fully managedWe run it and answer for it.
01 / SELF-SERVE PLATFORM

Run it yourself

You run it. We provide the platform.

Direct, API-first access to the full SASE platform. Provision sites, write zero-trust policy and drive incidents straight from your own code, CI/CD or Terraform. No console lock-in.

  • Full SASE / SSE platform
  • Public API & documentation
  • Self-onboarding
  • Terraform & webhooks
You operate
Yourself
We operate
Platform only
Accountability
Yours
Best for
API-first teams
ZTNASWGSD-WANAPI
Explore the Product tier
02 / AIOPS

Run it with AI

You get the platform plus our Intelligence.

AI Copilot and agents, trained on 35 years of operations, run the platform with you. Detect, diagnose and remediate with human-in-the-loop approval on anything critical. Built for teams with no SOC.

  • Everything in Self-serve Platform
  • AI Copilot & Agents (Lucy)
  • Autonomous operations, HITL
  • Guided remediation
You operate
With AI
We operate
Agents + HITL
Accountability
Shared
Best for
No-SOC teams
AI CopilotAI AgentsLucyHITL
Explore AIOps
03 / MISSION CONTROL

We run it for you

Technology, Intelligence and our team.

Level-3 engineers, 24/7, own the outcome. The AI does the work; our experts set direction, handle incidents end to end and answer for your security. Maximum accountability, minimum effort on your side.

  • Everything in AIOps
  • Level-3 engineers, 24/7
  • Expert-led incident response
  • We answer for it
You operate
Set direction
We operate
End to end
Accountability
Ours (L3)
Best for
Max accountability
Level-324/7Incident response
Explore Mission Control
How you buy

Three ways to buy.
You choose how much we run.

01 · Self-serve Platform

Self-serve Platform

Run it yourself. Direct platform and API access.
  • Full SASE / SSE platform
  • Public API & docs
  • Self-onboarding
Learn more
02 · AIOps

AIOps

Run it with our AI. The platform, AI-operated.
  • Everything in Self-serve Platform
  • AI Copilot & Agents (Lucy)
  • Autonomous operations, HITL
Learn more
03 · Mission Control

Mission Control

We run it for you. Full operational accountability.
  • Everything in AIOps
  • Level-3 engineers, 24/7
  • Expert-led incident response
Book a demo
The experience

Onboarded, deployed and looked after.

Whichever model you run, the same delivery wraps around it: a tailored start, follow-the-sun support with SLAs, and lifecycle success for as long as you stay.

01 · Tailored onboarding

Tailored onboarding

A start built around your environment, not a generic checklist.
  • Environment-specific plan
  • Guided deployment
  • Named contacts from day one
02 · Follow-the-sun support

Follow-the-sun support

SLA-backed help across time zones, unlimited calls and tickets.
  • Follow-the-sun, with SLAs
  • Unlimited support calls & tickets
  • Proactive monitoring
03 · Full-lifecycle success

Full-lifecycle success

We keep it current and improving for the life of the contract.
  • Hardware & software upgrades included
  • Ongoing lifecycle management
  • One flat, user-based fee
See what's included
Proof

Someone is always on.

Whichever model you pick, the same operational baseline stands behind it: Level-3 engineers and AI on watch around the clock, on 35 years of running networks and security for global enterprises.

24/7
Level-3 coverage, follow-the-sun across time zones
35 yrs
of operational data behind every critical call
400+
hours of Mission Control training per engineer
They're monitoring our environment proactively. So a lot of times they will tell us, 'Hey, we fixed this' - and we didn't even know there was a problem.
Chris Hall · VP of Global Information Technology, KEMET
Pricing

No dead ends.

Start at any tier, move freely, one contract throughout.

Book a demo See pricing
Straight answers

Choosing a model, without regret.

What people want to know before they decide how much of this they run themselves.

Can I start small and scale up?

Yes. Start where you want, Self-serve Platform, AIOps or Mission Control, and move between models freely as you grow. One platform, one contract and one accountable vendor throughout. No model is a dead end, and moving up does not mean re-implementing anything.

Do I have to pick one model for everything?

No, and most customers do not. The choice is per module: run Secure Access yourself while Mission Control operates the network, or hand over email security and keep the rest. The operating model is a dial on each module, not a single switch on the account.

How do I change the model later, and what does it cost me?

At any renewal, per module, without renegotiating the whole agreement, because all three models sit on one contract. What changes is the price of that module and who holds the operational duty, not the platform underneath it. See Pricing for what each model costs.

If AI operates it, who is accountable when something breaks?

We are, on AIOps and Mission Control. The AI handles the routine and the reversible; anything critical goes to a Level-3 engineer under human-in-the-loop approval. On Self-serve you hold the operational duty and we answer for the platform. The accountability row on each tier card above says which is which, deliberately.

What does human-in-the-loop mean in practice?

That the agent proposes and a human disposes on anything consequential. Lucy diagnoses, drafts the change and states a confidence; a Level-3 engineer approves it before it touches production. Bounded, reversible actions inside your tenant run without waiting. The Intelligence layer describes the agents and their boundaries.

We have no SOC. Which model is that?

AIOps at minimum, Mission Control if you also want someone to own incidents end to end. AIOps was built for exactly this case: the agents do the detection, investigation and guided remediation that a SOC would, and escalate to our engineers rather than to a team you do not have.

Does Self-serve mean I am on my own?

No. Every model includes tailored onboarding, follow-the-sun SLA-backed support with unlimited calls and tickets, proactive monitoring, and hardware and software lifecycle. What differs is who runs day-to-day operations, not whether anyone answers the phone.
Already a customerEverything you use today keeps running.